Welcome, Planeswalkers and Collectors! At Magic The Gathering Shop, we understand that sometimes a purchase doesn’t meet your expectations, whether it’s a booster box, singles, or gaming accessories. Our Returns & Exchanges policy is designed with our gaming community in mind, ensuring a fair and straightforward process for all collectors and players.
Quick Summary: You have 15 days from the date of delivery to request a return or exchange for eligible items. Most sealed products and gaming accessories can be returned, but please review our non-returnable items carefully.
Return & Exchange Eligibility
To be eligible for a return or exchange, your item must be:
- In its original condition (unopened, unused, and undamaged)
- In the original packaging with all seals intact
- Accompanied by the original receipt or proof of purchase
- Returned within 15 days of delivery
Non-Returnable Items
Due to the nature of collectible gaming products, the following items cannot be returned or exchanged:
- Opened Booster Packs, Booster Boxes, or Sealed Product – Once the seal is broken, we cannot accept returns due to the randomized nature of collectible card games
- Singles (Individual Cards) – All sales of individual Magic: The Gathering, Disney Lorcana, or other trading cards are final
- Opened Citadel Paints – For health and safety reasons
- Digital Products or Downloadable Content
- Gift Cards
- Items marked as “Final Sale” or “Clearance”
Return Process
Follow these steps to return an eligible item:
- Contact Our Customer Service Team
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information. - Wait for Authorization
Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return shipping address. - Package Your Item
Securely package the item in its original packaging, include all original contents, and print the RMA number clearly on the outside of the package. - Ship Your Return
Ship the package to the address provided. We recommend using a trackable shipping service as you are responsible for the item until it reaches our warehouse. - Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.
Refund Timeline and Method
| Refund Type | Processing Time | Method |
|---|---|---|
| Credit Card Payments | 3-5 business days after return processing | Original payment method |
| PayPal Payments | 3-5 business days after return processing | Original PayPal account |
| Exchanges | 5-7 business days after return processing | New item shipped to your address |
Please note that original shipping fees are non-refundable unless the return is due to our error.
Exchange Policy
We offer exchanges for eligible items of equal value. If you wish to exchange for a more expensive item, you’ll need to pay the difference. If exchanging for a less expensive item, we’ll refund the difference to your original payment method.
Exchanges are subject to product availability. If your requested exchange item is out of stock, we’ll contact you to discuss alternatives or process a refund.
Damaged or Incorrect Items
If you receive a damaged item or the wrong product, please contact us immediately at [email protected] with photos of the damaged/incorrect item and your order number. We’ll arrange for a replacement or refund at no additional cost to you, including covering return shipping if necessary.
Return Request Template
To streamline your return request, please use the following template when emailing us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Magic The Gathering Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number] Order Date: [Date of Order] Delivery Date: [Date of Delivery]
Item(s) to Return/Exchange:
Product Name: [Product Name] Quantity: [Quantity] Reason for Return/Exchange: [Please provide specific details]
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Product Name and Details] [ ] Store credit
I confirm that the item is in its original condition and packaging.
Thank you for your assistance,
[Your Full Name] [Your Email Address] [Your Phone Number (optional)]International Returns
As we serve customers worldwide (with limited exceptions in parts of Asia and remote locations), international returns follow the same process outlined above. Customers are responsible for return shipping costs unless the return is due to our error. Refunds will be processed in US Dollars, and any currency conversion differences or bank fees are the customer’s responsibility.
Contact Us
If you have any questions about our Returns & Exchanges policy, please don’t hesitate to contact our customer service team:
Email: [email protected]
Website: cheapgamecards.com
Address: Magic The Gathering Shop, 2375 Main Street, Palmer, US 01069
We typically respond to all inquiries within 24-48 hours during business days.
Thank you for being part of our gaming community. We appreciate your business and are committed to ensuring your satisfaction with every purchase!