Welcome, Planeswalkers and gaming enthusiasts! We’ve compiled answers to the most common questions about shopping at Magic The Gathering Shop. Whether you’re curious about shipping, products, or payments, you’ll find the information you need below.

Products & Inventory

What types of products do you offer?
We specialize in a wide range of gaming products including:
  • Magic: The Gathering cards, booster boxes, and accessories
  • Disney Lorcana sealed products and singles
  • Dungeons & Dragons miniatures and sourcebooks
  • Board games from various franchises
  • Citadel Paints for miniatures
  • Deck boxes, binders, and other gaming accessories
Our inventory is regularly updated with the latest releases like Bloomburrow, Duskmourn, and Innistrad Remastered.
Do you sell singles or only sealed products?
We offer both! You can find sealed products like booster boxes and packs, as well as singles for popular games like Disney Lorcana and Magic: The Gathering.
How often do you restock popular items?
We regularly restock our inventory, especially around new set releases. For high-demand items, we recommend checking back frequently or contacting us at [email protected] for specific restock timelines.

Shipping & Delivery

Where do you ship?
We ship worldwide to most countries! However, due to carrier restrictions, we currently cannot ship to certain parts of Asia and some remote locations. If your country isn’t available at checkout, please contact our support team for possible alternatives.
What are your shipping options and costs?
We offer two shipping options to suit your needs:
Standard Shipping ($12.95)
• Uses DHL or FedEx
• Typically arrives within 10-15 business days after shipping
• Perfect for time-sensitive needs like tournaments
Free Shipping (Orders over $50)
• Uses EMS
• Typically arrives within 15-25 business days after shipping
• Great for building your collection without rushing
Orders under $50 can still select the free shipping option for a small fee at checkout.
How long does order processing take?
All orders are processed within 1-2 business days (excluding weekends and holidays). During high-volume periods like new set releases, processing may occasionally take an extra day as we ensure every order is packed with care.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package’s journey right to your doorstep.
What if I need my order for a specific date or tournament?
For time-sensitive deliveries, we strongly recommend selecting Standard Shipping. While we process orders quickly, delivery times are estimates and may vary due to customs processing, weather, or other factors beyond our control.

Payments & Security

What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through encrypted channels.
Is my payment information secure?
Yes! We take your security seriously. All payment information is processed through secure, encrypted systems, and we never store your complete payment details on our servers.
Do you offer any discounts or loyalty programs?
While we don’t currently have a formal loyalty program, we regularly run sales events, especially around new set releases. Our free shipping on orders over $50 is our way of rewarding customers who build larger collections. Stay tuned to our website for special promotions!

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be in their original condition and packaging. Please contact our support team at [email protected] to initiate a return.
What if I receive a damaged or incorrect item?
We’re sorry to hear that! Please contact us immediately at [email protected] with your order number and photos of the issue. We’ll work quickly to resolve the problem and get you the correct or replacement items.
Can I cancel or modify my order after placing it?
We process orders quickly to get your gaming treasures to you as soon as possible. If you need to cancel or modify your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

Account & Technical Issues

Do I need to create an account to place an order?
While creating an account allows you to track orders more easily and save your information for future purchases, you can also check out as a guest.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll send instructions to your registered email address.
How can I update my account information?
Log into your account and navigate to the “Account Settings” section where you can update your personal information, shipping addresses, and communication preferences.

Still Have Questions?

Our fellow gamer support team is here to help! Contact us at [email protected] and we’ll get back to you as quickly as possible.

Magic The Gathering Shop
2375 Main Street, Palmer, US 01069